Refund Policy

At FastLaps Shop, customer satisfaction is our top priority. We strive to ensure you are happy with your purchase. However, if you need to return a product, our refund policy is as follows:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 7 days from the date of purchase.
  • The item must be in its original condition, unused, and with all accessories, manuals, and original packaging included.
  • A valid proof of purchase (receipt or invoice) must be presented.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Software, licenses, or digital downloads.
  • Items damaged due to misuse, neglect, or unauthorized repairs.
  • Custom-configured or special-order laptops.
  • Clearance or final sale items (if specified at the time of purchase).

3. Refund Process

Steps to Request a Refund:

  1. Contact us via 021-111-273-258 or info.fastlaps@gmail.comto initiate the return process.
  2. Provide details of your purchase, including proof of purchase and the reason for the return.
  3. Bring the product to our store or ship it to our location. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

Inspection:

  • Once we receive the item, our team will inspect it to ensure it meets the refund criteria.
  • You will be notified of the approval or rejection of your refund.

Refund Method:

  • Approved refunds will be issued via the original payment method.
  • Please allow 5-10 business days for the refund to process.

4. Defective or Damaged Items

If your product is defective or damaged upon delivery, you may be eligible for a full refund or replacement. Please contact us immediately at 021-111-273-258 or info.fastlaps@gmail.com to arrange for a return or exchange.

5. Exchanges

We offer exchanges for eligible items. The exchange policy follows the same criteria as the refund policy. Please contact us to discuss the exchange options.

6. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit can be used for future purchases at FastLaps Shop.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to us:

  • Phone: 021-111-273-258
  • Email: info.fastlaps@gmail.com
  • Address: 3rd Floor Techno City Mall,Hasrat Mohani Rd, New Chali, Karachi, Karachi City, Sindh.

Thank you for choosing FastLaps Shop!